Complaints

Complaint

Do you have a complaint or do you disagree with something? We are happy to look for the best solution or the right answer together. We always strive to provide the best service and consider it important to listen to you.
We recommend that you inspect the delivered products immediately upon receipt. If you have a complaint as a result of a delivered product, delivery, the ordering process or otherwise, please notify us.
We prefer to receive your complaint by e-mail at: webshop@powerseal.nl. We will respond to your complaint as soon as possible, but no later than 14 days after receipt.
Please include the order number and your contact information and describe as clearly as possible the nature of the complaint and any cause of the complaint.

Damage? Always include the invoice number and photos of the damage that can be attributed to an incorrect delivery.

Our employees are happy to help you and will try to resolve your complaint to your satisfaction.

Webwinkelkeur

If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at n op http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.”