View our return conditions.

Wanneer mag mijn pakketje retour?
Artikelen kunnen niet zomaar retour gezonden worden. This is because many articles are not reusable. (in advance) Want to know if the item can be returned? If so, please contact our customer service department.

Tel: +31 40 2836781
E-mail:

webshop@powerseal.nl

Which products cannot be canceled or returned?
We cannot take back items that are specially customized. Daarnaast kunnen wij geen voedsel of bederfelijke producten en gepersonaliseerde artikelen terugnemen.
De te retourneren producten dienen ongebruikt, in de originele verpakking en met alle labels geretourneerd te worden. Unfortunately, if the return is incomplete, we cannot accept the return. You will get the package back or it will be destroyed.

What are the charges for returns?
The return cost depends on the carrier/parcel point where you have your package returned. For a better idea about return costs, check the site or the parcel point to see what the return costs are.

How do I return or exchange my item?
Not satisfied? Retourneren is eenvoudig!
Retourneren binnen aangegeven termijn van 30 dagen.
Zodra jouw goedgekeurde retourpakket bij ons in ontvangst is genomen kunnen wij een te ruilen artikel verzenden. You will then have your new item within 2-8 business days. You pay no shipping costs for the exchanged item.

Would you like to credit the item or exchange it for another item? Then you only need to go through these two steps:

1. Vul het retourformulier in en stuur het op de mail naar webshop@powerseal.nl. In je pakketje vind je een strookje waarop jij je ordernummer en naam kunt schrijven, voeg dit toe aan je retourzending.
   Strookje zoekgeraakt? No problem. Write your name and order number on a bill and include it with your products to be returned.
2. After agreement over the mail from our customer service, you bring the return, provided it meets our return conditions, to a parcel point. You send the package to the address below:

PowerSeal Webshop
De Tienden 30
5674 TB NUENEN

Failure to comply with our return policy will result in a charge to the buyer.

Once we have received and verified your shipment, you will receive an email. Does it involve a credit? Then you will receive an email from us containing the credit invoice. Does it involve an exchange? Then we will contact you about this by phone or the mail. If your return package meets all return conditions (you can find these here), you will receive the new item back within 2 to 8 business days, after receiving your return at our branch. For this you do not pay shipping costs, they are on our account!
Please note: The cost of return shipping is at your expense.

How do I pay for my order?
At PowerSeal, you store safely and securely. Among other things, this is guaranteed by online store seal of approval. You can pay with the following payment methods:

iDeal: With iDeal you can pay online through the familiar online payment environment of your own bank. This is now the most commonly used payment method for most Dutch people who order online. The purchase amount will be directly debited from your bank account and the order will be approved immediately.

Advantages:

• iDeal is payment via online banking, so familiar and secure.
• iDeal is easy and fast to use. Payment information will be filled out for you. You immediately see the successful payment.
• You maintain constant control and oversight of your payment. The iDeal payment is immediately processed and visible in your account statement.

Apple Pay: Apple Pay allows you to pay for your online order with your iPhone, Apple Watch, Mac, iPad or through the Safari web browser. Click here to read more about this payment method.

Credit Card:It is possible to pay by credit card with us (Master & Visa Card). This is a payment method where you pay directly and the credit card company collects the amount from you after one month. Payment by credit card is completely secure with us. Each payment is also checked for possible fraud. That way you won’t have any worries afterwards.

PayPal: You can link your bank account or credit card and pay with your PayPal Account within a few clicks. The order will go through immediately after payment.

Bancontact/Mister Cash (Belgium): Belgian customers can pay for their order using Bancontact/Mister Cash. With this payment method, you will be redirected to your bank’s online environment. You pay directly from your own bank account. Payment via Bancontact/Mister Cash is free of charge.

Do you also offer gift cards?
Currently, PowerSeal does not offer gift cards. We also do not accept gift cards from other companies. You can take a look at our wide selection. PowerSeal offers many items that can be given as gifts.

Can I also pay in arrears?
No, unfortunately that is not possible. You can use one of our other payment options to complete your order.

Didn’t find what you were looking for? Send us an email with your question to
webshop@powerseal.nl
.