What carrier do you guys use?
We ship all our packages with DHL, DPD or PostNL. You will receive a Track&Trace code to track your package. We pack our products well protected in a suitable box. Thus, we do not consume unnecessary packaging material. Sustainable and good for nature!

When can I expect my package?
We do our best to deliver your package within 2 to 6 business days (excluding holidays). Immediately after your order is completed you will receive an email with an order confirmation (didn’t receive an email? Check your junk mailbox). The moment we hand your package over to the delivery service you will receive an e-mail with a Track&Trace code.

What are the shipping costs?
We try to offer our services as inexpensively as possible. De kosten voor het verzenden van een pakket zijn:
Nederland € 6,95,-
België € 8,95,-

Why do I have to pay for my delivery and return of my order?
At PowerSeal, we give you the best possible price for an item. We provide clear insight into the actual cost when you place and return an order. That way you can clearly see what you’re paying for. We believe in transparency and we hope this will make our customers more aware when shopping and prevent unnecessary purchases, as awareness is a shared responsibility.

The return process for an item includes many steps that are not readily apparent to you. It includes reverse shipping, inspecting the item, possibly cleaning or repairing it, repackaging it and then putting it back in stock before putting it back online to be matched with a new owner. Because the entire return process is out of sight, it’s easy to forget how many hands, environmental impact and costs this process involves. Therefore, our goal is to make 100% of returned items saleable again.

From a conscious perspective, how is this linked to our purpose?
Returns are unfortunately still a major problem, with millions of returned items being discarded or destroyed each year. This is also due to the fact that inspecting, and if necessary, cleaning and repairing an item is usually more expensive financially than throwing it away. At PowerSeal, we aim to prevent this by handling a return with all care to ensure that each item gets what it deserves in order to give it another chance on our platform and find a suitable owner.

Together we can ensure that all items are used, including those you return.

My package has not been delivered, what should I do now?
Unfortunately, your order may be delayed. Therefore, we recommend checking the Track&Trace code first. This code indicates the time the order will be delivered. We would ask you to note that it can take up to 48 hours, after receiving the track & trace code, before you can track it.

If the Track&Trace code still does not work for the estimated day of delivery, please take
here
contact our customer service department.

My order is incomplete. Now what?
No worries, take
here
contact our customer service department. Regardless, we are going to make sure the product still gets to you.

Didn’t find what you were looking for? Send us an email with your question to
webshop@powerseal.nl
.